Managed IT · Richmond, VA & Charleston, WV
Your IT department,
without hiring one.
BerTech is your fractional IT team: senior technology leadership and day-to-day support for businesses with 5 to 75 people. A named local lead, a full help desk and a managed security stack, with the AI, CRM and strategy depth most IT providers can’t offer.
1-hour critical response One fixed monthly fee 90-day exit option
Why a fractional IT team
A team with a senior leader,
not a ticket queue.
Most small businesses outgrow “the person who’s good with computers” long before they can justify an IT department. BerTech fills that gap with one accountable partner who knows your business.
Typical IT provider
BerTech
Who you work with
A rotating ticket queue
A named local lead with a direct line to leadership
How problems get found
When something breaks
Proactive monitoring and a plain-English monthly health report
What they know
Devices, passwords and printers
IT plus AI, Salesforce, HubSpot, cloud and long-term strategy
Who owns your stuff
Accounts and domains tied up in the provider
Your domains, data, accounts and licenses stay in your name
How billing works
Surprise invoices for anything out of the ordinary
One fixed monthly fee and written approval before out-of-scope work
What we manage
One accountable partner
for your everyday technology.
Managed IT & Help Desk
Day-to-day support, Microsoft 365 or Google Workspace administration, devices, and employee onboarding and offboarding.
Cybersecurity
MFA, email and endpoint security, dark web monitoring, device encryption, security training and phishing tests.
Backup & Recovery
Monitored backups for mail, files and laptops, with scheduled recovery testing so you know restores actually work.
Cloud
Microsoft, Google and AWS environments set up, secured and kept tidy as you grow.
CRM Administration
Salesforce and HubSpot administration backed by 50+ Salesforce projects.
AI Adoption & Governance
Safe rollout of AI tools, usage policies, and custom agents when you are ready for them.
Technology Leadership
Budgeting, vendor decisions, architecture and an annual roadmap from a fractional CTO.
Website & Search
BerTech Website Monitor on every plan, plus updates, SEO and visibility in AI search.
Packages
Five packages.
One fixed monthly fee.
Every package is a fixed monthly fee sized to your team, with licenses on their own clear invoice. Your free assessment tells us which one fits, and you can upgrade at any time.
IT Core
1–5 people
Essential administration and security for small teams.
- Microsoft 365 or Google Workspace admin
- Email security and MFA
- Backup and website monitoring
- Monthly IT health report
Foundation
5–15 people
Proactive support with a named local contact.
- Everything in IT Core
- Endpoint security
- Dark web credential monitoring
- Employee onboarding and offboarding
Most popular
Essentials
10–30 people
Outsource all of IT to one accountable team.
- Full help desk
- Device management and password manager
- Security training and phishing tests
- IT runbook and quarterly on-site reviews
Growth
20–50 people
Managed IT plus the planning to scale.
- Everything in Essentials
- SaaS and license management
- Cyber insurance and questionnaire help
- Quarterly strategy and annual roadmap
Strategic
20–75 people
BerTech owns your technology direction.
- Everything in Growth
- Fractional CTO hours each month
- Salesforce or HubSpot administration
- AI governance and executive strategy meeting
| What’s included | IT Core | Foundation | Essentials | Growth | Strategic |
|---|---|---|---|---|---|
| Everyday IT | |||||
| Microsoft 365 or Google Workspace administration | |||||
| Remote support | Limited | Expanded | Full help desk | Full help desk | Full help desk |
| DNS, domain and SSL management | |||||
| Employee onboarding and offboarding | – | ||||
| ISP and vendor support coordination | – | – | |||
| Security & backup | |||||
| Email security and spam filtering | |||||
| MFA and identity management | Basic | Enforced | Advanced | Advanced | Advanced |
| Backup monitoring | + recovery testing | + recovery testing | + recovery testing | ||
| Endpoint security | – | ||||
| Dark web credential monitoring | – | ||||
| Device management (patching, encryption, remote wipe) | – | – | |||
| Password manager and access reviews | – | – | |||
| Security training and phishing tests | – | – | |||
| Cyber insurance and security questionnaire help | – | – | – | ||
| Visibility & relationship | |||||
| BerTech Website Monitor | |||||
| Monthly IT health report | |||||
| Named local contact | |||||
| IT documentation and runbook | – | – | |||
| In-person kickoff and quarterly on-site reviews | – | – | |||
| Strategy & leadership | |||||
| SaaS and license management | – | – | – | ||
| Website maintenance and plugin updates | – | – | – | ||
| Quarterly strategy review and annual roadmap | – | – | – | ||
| Fractional CTO consulting | – | – | – | – | |
| CRM administration (Salesforce or HubSpot) | – | – | – | – | |
| AI tool administration and governance | – | – | – | – | |
| Monthly executive strategy meeting | – | – | – | – | |
Full help desk is covered under a reasonable-use policy. Projects such as migrations, new systems, custom software and hardware are quoted separately, and always approved in writing first.
The local advantage
Two local offices.
Face to face when it matters.
A named contact at your nearest office
Every client is introduced to their own point of contact in Richmond or Charleston at kickoff, with BerTech founder Phil Berry as your escalation path.
In-person kickoff and reviews
Essentials, Growth and Strategic clients start on-site and meet with us on-site every quarter.
On-site help when needed
Priority scheduling for in-person troubleshooting and installs across both service areas.
Proactive monitoring
Website, backup and security monitoring on every package, with alerts when something critical turns up.
Richmond, VAHQ
Richmond, Henrico (Glen Allen, Short Pump, Innsbrook), Chesterfield (Midlothian, Chester), Hanover (Mechanicsville, Ashland), Goochland and Powhatan.
Charleston, WV
Charleston, WV and the surrounding area.
Our commitments
Written into
every agreement.
Security first
MFA on every supported account, controlled admin access and a documented incident escalation process.
No surprise charges
A fixed monthly fee, written approval before any out-of-scope work, and licenses on their own clear invoice.
You keep control
Your domains, data, accounts and licenses stay in your name. If you leave, we hand over documentation and admin access.
Visible value
A plain-English IT health report every month, so you see what we did even in a quiet month.
A low-risk start
Not the right fit? Give written notice any time in your first 90 days and service ends 30 days later.
How we start
From first call to fully managed
in about 30 days.
Every engagement starts with a free IT & AI assessment. You see your real risks before you commit to anything, and you keep the scorecard whether or not you hire us.
01
Discovery call
Team size, systems, pain points and goals. We check fit and point you to the right package.
30 minutes
02
Free IT & AI assessment
A review of Microsoft 365 or Google Workspace, MFA, email security, backups, endpoints and AI tool use.
1–2 hours
03
Findings & proposal
A one-page scorecard of your top 5 risks, and a proposal with one fixed monthly fee.
1 meeting
04
Onboarding
Cleanup, security rollout, documentation and staff introductions.
Days 1–30
05
Managed service
Support, monitoring, monthly reporting and quarterly reviews.
Ongoing
Your first 30 days
- Week 1Admin access, user and device inventory, vendor and license list, backups confirmed. In-person kickoff for Essentials and up.
- Week 2MFA enforced, email security configured, a welcome and support card sent to every employee.
- Week 3Endpoint security deployed. Devices enrolled and password manager rolled out for Essentials and up.
- Week 4First IT health report delivered. IT runbook completed for Essentials and up.
- Day 90Service review: your top 5 assessment risks fixed or on a dated plan, and a clear picture of everything we manage.
Your monthly IT health report
One page, plain English, every month. Here’s an example:
Devices monitored18
Support requests resolved12
Backup statusHealthy
Items needing attention2
RecommendationsReplace one aging laptop; cancel two unused software licenses.
Support
Response times
you can hold us to.
Monday to Friday, 8am to 6pm Eastern, by phone, email and ticket portal. After-hours and weekend coverage is available as an add-on.
| Priority | Example | First response |
|---|---|---|
| Critical | Company-wide outage, major security incident | 1 business hour |
| High | Employee unable to work, critical app down | 4 business hours |
| Normal | Account requests, troubleshooting, software issues | Same business day |
| Low | Planned changes, minor requests | 2 business days |
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Learn more →Find out where your IT really stands.
Book a 30-minute discovery call and claim your free IT & AI assessment. You’ll get a one-page scorecard of your top 5 risks within a few business days, with no commitment.